OUR SERVICES

CopperState identifies system vulnerabilities & protects you from attacks.

We’ve combined best practices on eight routine preventative steps to ensure that your machine avoids breakdown. We measure our success by prevention.

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How It Works

Step 1

Monitoring Across All Networks.

Our network audit service is completely free and provides an accurate assessment of your network infrastructure.

Step 2

Detecting & Assessing Threats.

We will identify any potential security risks, identify performance bottlenecks, and discuss solutions to improve the overall reliability of your network.

Step 3

Taking Action to Protect You.

We take proactive action to ensure your data is secure through the most up-to-date security protocols and tools available.

Backup & Recovery Solution

The single most critical tool for any business is data. Information. It is what guides business practices and facilitates growth. Without it, a business does not have the tools necessary for success. This is why we at CopperState are not only firm believers in properly backing up data, but also in having an effective strategy for recovering it. In today’s fast paced business environment, it is not sensible to have to wait months, weeks, days or even hours to recover from a network failure. CopperState has worked with disaster recovery partners worldwide to create a system we are willing to put our name.

Using a proprietary system, we are able to establish not only an onsite, but also an offsite replica of your data. In the event of a server failure, CopperState can “spin-up” an identical image of your server and have you and your business moving forward, instead of standing still.

For more information on how CopperState can bring your IT to a whole new level, please feel free to contact us, or submit a request for a comprehensive network assessment.

Disaster Recovery

Disasters can come in all shapes and sizes. They can be as simple as hard disk failing to something as significant as a building burning down with all of your data inside. Disasters are very difficult to predict, and often businesses cannot recover when they occur because they have failed to prepare.

Planning is essential for any kind of disaster and involves taking the necessary steps to ensure your data can be recovered in a guaranteed and timely fashion. Taking these necessary steps will ensure that your business small, large will be able to survive any unexpected disaster.

Let CopperState IT Services back up your data. We will back up your data regularly and protect you against different kinds of disasters, large and small. With our proven solution in place, we take what might otherwise be a business-threatening disaster and turn it into nothing more than a simple inconvenience. Our backups are both onsite as well as off-site. We can back your data as regularly as hourly, daily or monthly, whichever is most appropriate for your situation. The important thing is CopperState will see that the backups happen and that the data is not corrupted.

Our off-site backups ensure that if a disaster happens locally such as a building burning down in a fire, you can still retrieve your data from any location outside of the office. We also ensure the data integrity of the off-site backups so that if you ever need to retrieve your data, you will not need to worry if it is corrupted.

All of CopperState backups are encrypted and secure, which ensures your data cannot be hacked by any individuals inside or outside of the organization. This is how CopperState provides security for both onsite and off-site backups. Data loss due to stolen devices such as desktop, laptops and servers has reached epidemic proportions. CopperState ensures that if your information ends up in the hands of unauthorized users, they are not able to access the data. This level of encryption and security protects your business and ensures your data is always accessible to only those people that should have access to it.

Call or email us today to find out how we can help ensure your business never suffers a disaster due to data loss.

In a world where opportunities are measured in seconds, not minutes, downtime is a cost your business cannot afford. Over the past decade businesses have become more susceptible to dangers of downtime due to the hyper-competitiveness of many modern industries. Making sure that your business has the tools to continue moving forward, regardless of what is thrown at it, is no longer a luxury but a necessity. CopperState uses best practices with regards to redundancy processes that make sure your business is not only as secure from downtime as possible, but also has the ability to recover quickly if the unthinkable does occur.

Many companies lay a foundation that will support their business today. Smart companies create a foundation that will accommodate future growth. CopperState IT Services ensures that your network meets your needs today and beyond the five-year-plan. We want to design a system that expands as you grow. This role includes developing, maintaining, and facilitating implementation of a sound and integrated IT architecture.

Whether you are adding locations or just laptops, CopperState will develop, maintain and facilitate the design and installation of your IT structure. Making sure your network is at its peak is our mission. After all, your business isn’t stagnate. Neither should be your IT network.

Partnering with CopperState IT Services provides your business with a part-time Chief Information Architecture Officer (CIO). A CIO ensures that your company’s technology investments align with strategic business objectives in the most cost-effective manner possible. This role includes developing, maintaining, and facilitating implementation of a sound and integrated IT architecture within a managed budget, as well as identifying new areas of business optimization.

When your business uses technology, it is important to have a thorough, solid strategic plan behind it to maximize every invested dollar. At CopperState IT Services, we understand that technology should facilitate and improve your business, not become a complicated liability. With CopperState’s expansive industry experience at the helm of your IT infrastructure, we act as your business partner first and technology vendor second. We meet with you on a quarterly basis, or more often if necessary, to meaningfully integrate, modify and modify technology into your company.

Our clients look to us to provide honest answers to the most difficult technology-related questions. Your CopperState CIO will provide answers, recommendations and oversight on these issues, and will be held responsible for the successful implementation of those information technology goals.

CopperState has become a leading Managed IT Services Provider by providing companies such as yours with the applied technological wisdom to properly support and grow your infrastructure far into the future. We would love to start the process of improving your IT systems with a free call today, and look forward to learning about your business.

CopperState recognizes that hardware and software purchasing decisions are tough. Hardware and software marketing is often wrought with obscure technology terms, making purchasing decisions tough. Rather than risk making the wrong decisions, CopperState IT Services’ staff serves as your IT procurement department, giving a one-stop shop for your technology purchasing and licensing needs.

Here are the benefits of using CopperState as your IT procurement department:

Technology Assessments

We identify the best hardware, software, and networking equipment available for your business context, resulting in greatly reduced risk of incorrect, incomplete or irrelevant purchasing decisions.
Up-to-date decision-making on the latest market trends and business best practices.
Equipment provided by the world’s largest technology vendors.

Cost Savings

Extremely competitive pricing by leveraging CopperState’s bulk purchasing power.
Greater pricing options by using our selection of the largest technology vendors available.

Vendor Licensing Partnerships

Vendor licensing can be a confusing task. Our expert staff works hand in hand with each vendor to make sure proper licensing is purchased.
Setup of new systems using software you have already appropriately licensed.

Order Fulfillment

A detailed fulfillment process using an efficient ticketing system that provides information on tracking and shipping.
Worry-free installation as covered by your CopperState service plan.

Today’s business is highly dependent on technology and efficiency. Simply put, you can’t afford any downtime. CopperState IT Services keeps your computers and network running all the time. The secret is proactive managed IT services.

pro·ac·tive pronunciation: (?)pro-’ak-tiv [pro- + reactive] : acting in anticipation of future problems, needs, or changes

A CopperState managed service plan is all about being proactive. CopperState uses a proactive approach to mitigate issues before they begin to affect your business. This affordable plan includes everything your business needs for IT support. You’ll get full-time support for less than a part-time, on-site IT professional. The services detailed below are just a small part of what CopperState's clients are already receiving.

Desktop Support

You and your employees will have a virtually unlimited tech support team at their disposal. CopperState combines industry leading SLA’s with a U.S. based support team to support you and your business.

Network Management and Support

Your network and computers need to be secure. CopperState’s IT service plan includes enterprise-level antivirus and antispyware software at no additional cost. CopperState manages the users on your network and will set up security based on your policies. No one has time to deal with spam so CopperState prevents up to 98% of e-mail-born spam from entering your network and e-mail system.

Server Monitoring and Management

CopperState provides 24/7 server monitoring and support. This makes sure that your most critical network piece is ready to work whenever you are. With included services such as data backup and disaster recovery planning, you can rest assured knowing your network is both stable and secure.

Proactive Support

Technology infrastructure security is a continual process of identifying weaknesses, finding solutions, and implementing changes. Businesses concerned about the protection of data–often including sales records, customer information, emails, spreadsheets, databases etc.–implement processes to *proactively* handle threats before they can negatively affect your business.

Just some of what our proactive approach to security includes:

Enterprise-grade spam, spyware, malware and virus protection, routinely upgraded to protect you from the latest threats. High-quality scanning systems are mandatory in all real-world business systems, and will be managed for you
Firewalls systems to prevent unauthorized access to your computer systems from Internet users
Secure e-mail access to protect you from eavesdropping and accidental disclosure of confidential information
Automated deployment of Microsoft updates
Virtual Private Networks (VPN). A VPN allows you securely log in to your business computers when you are at home, on the road, or anywhere with an Internet connection. Connections to your business network through a VPN are encrypted to prevent eavesdropping and authenticated such that only approved users have remote access

For more information on how CopperState can bring your IT to a whole new level, please feel free to contact us, or submit a request for a comprehensive network assessment.

Network Infrastructure Audit

This area of the report gathers information on the existing hardware you already employ. This gives us the “where you are at now” side of the report and will be used as a platform onto which all additional information will be built. From the network information audit CopperState compiles several reports from a combination of physical and virtual assessments.

Some of the reports you will receive are:

A Full Detail Report – Our scan will pull out literally hundreds of pages of end-user network activity and configuration data. The Full Network Assessment Report includes every detail, presented in line-item fashion in an editable report document. The report is organized by section with a table of contents to help you locate the specific findings of interest, and problem areas are conveniently highlighted in red, making it easy to spot individual problems to be rectified.

A Risk Report – The Risk Report presents you with a summary of your overall risk score based on your scan, along with graphs and charts to better showcase the problem areas.

Asset Detail Report – For each network scan, the Asset Report provides detailed information on each of the individual assets discovered. The report is ideal for cataloging and documenting the complete settings and configurations for individual workstations and servers.

Network Security Assessment

In addition to the Network Infrastructure Audit, we will be providing a Network Security Assessment. This aims to provide a deeper look at your network security than is typically observed by technical staff. The information will be compiled in several different reports that provide a detailed picture into your network security to date.

Some of the reports provided include:

Security Risk Review – This report includes a proprietary Security Risk Score and chart showing the relative health (on a scale of 1 to 10) of the network security, along with a summary of the number of computers with issues. In addition, it also reports on outbound protocols, System Control protocols, User Access Controls, as well as an external vulnerabilities summary list.

External Vulnerability Report – A comprehensive report including security holes and warnings, informational items that can help make better network security decisions, plus a full External Scan which checks all 65,535 ports against your firewall. This is an essential item for many standard security compliance reports.

Internal Vulnerability Report – Highlights deviation from industry standards compared to outbound port and protocol accessibility, lists available wireless networks as part of a wireless security survey, and provides information on Internet content accessibility.

Each CopperState audit and assessment contains multiple reports. As stated above, the information that is provided is broken down into several segments that appeal to people of all levels of technical acumen. Whether you are a systems engineer or just a business owner who just wants to things to work, the information will be presented in a way that is valuable for you. Along with receiving your full network diagnostic, you will also receive up to a 1 hour free consultation with a representative who will go through the information with you and answer any questions you may have.

Each assessment is broken down into two parts, The Network Infrastructure Audit and the Network Security Assessment. Both parts focus on specific areas of your network that are critical to functioning properly.

While CopperState specializes in providing comprehensive IT support, we also have a wide range of staff augmentation offerings as well. While there is an inherent value to having an IT professional on staff, many times attempting to scale a department appropriately can be cost prohibitive. When aggregating the costs of a new employee it quickly becomes apparent that salary and benefits are not the only costs. Every minute spent training a new employee, is time that would be better spent moving your company forward. CopperState offers a simpler solution to keep your business doing just that.

CopperState provides an affordable option that lets you rapidly deploy necessary resources into your organization. Essentially, you have the ability to launch an entire support team for a fraction of the cost of a single additional employee. CopperState will work with your internal IT staff to maintain a uniform vision of your organization’s technological goals. Leveraging existing in house staff, while augmenting cost effective resources, allows you to support the network you built without abandoning your budget.

CopperState Help Desk Benefits:

No “after-hours” fees – full 24/7 support
No holiday fees
No escalation fees
Flat monthly investment for all help desk needs
White label support options

Backup & Recovery Solution

For more information on how CopperState can bring your IT to a whole new level, please feel free to contact us, or submit a request for a comprehensive network assessment.

Disaster Recovery

Call or email us today to find out how we can help ensure your business never suffers a disaster due to data loss.

Here are the benefits of using CopperState as your IT procurement department:

Technology Assessments

We identify the best hardware, software, and networking equipment available for your business context, resulting in greatly reduced risk of incorrect, incomplete or irrelevant purchasing decisions.
Up-to-date decision-making on the latest market trends and business best practices.
Equipment provided by the world’s largest technology vendors.

Cost Savings

Extremely competitive pricing by leveraging CopperState’s bulk purchasing power.
Greater pricing options by using our selection of the largest technology vendors available.

Vendor Licensing Partnerships

Vendor licensing can be a confusing task. Our expert staff works hand in hand with each vendor to make sure proper licensing is purchased.
Setup of new systems using software you have already appropriately licensed.

Order Fulfillment

A detailed fulfillment process using an efficient ticketing system that provides information on tracking and shipping.
Worry-free installation as covered by your CopperState service plan.

pro·ac·tive pronunciation: (?)pro-’ak-tiv [pro- + reactive] : acting in anticipation of future problems, needs, or changes

Desktop Support

Network Management and Support

Server Monitoring and Management

Proactive Support

Just some of what our proactive approach to security includes:

Enterprise-grade spam, spyware, malware and virus protection, routinely upgraded to protect you from the latest threats. High-quality scanning systems are mandatory in all real-world business systems, and will be managed for you
Firewalls systems to prevent unauthorized access to your computer systems from Internet users
Secure e-mail access to protect you from eavesdropping and accidental disclosure of confidential information
Automated deployment of Microsoft updates
Virtual Private Networks (VPN). A VPN allows you securely log in to your business computers when you are at home, on the road, or anywhere with an Internet connection. Connections to your business network through a VPN are encrypted to prevent eavesdropping and authenticated such that only approved users have remote access

For more information on how CopperState can bring your IT to a whole new level, please feel free to contact us, or submit a request for a comprehensive network assessment.

Network Infrastructure Audit

This area of the report gathers information on the existing hardware you already employ. This gives us the “where you are at now” side of the report and will be used as a platform onto which all additional information will be built. From the network information audit CopperState compiles several reports from a combination of physical and virtual assessments.

Some of the reports you will receive are:

A Full Detail Report – Our scan will pull out literally hundreds of pages of end-user network activity and configuration data. The Full Network Assessment Report includes every detail, presented in line-item fashion in an editable report document. The report is organized by section with a table of contents to help you locate the specific findings of interest, and problem areas are conveniently highlighted in red, making it easy to spot individual problems to be rectified.

A Risk Report – The Risk Report presents you with a summary of your overall risk score based on your scan, along with graphs and charts to better showcase the problem areas.

Asset Detail Report – For each network scan, the Asset Report provides detailed information on each of the individual assets discovered. The report is ideal for cataloging and documenting the complete settings and configurations for individual workstations and servers.

Network Security Assessment

Some of the reports provided include:

Security Risk Review – This report includes a proprietary Security Risk Score and chart showing the relative health (on a scale of 1 to 10) of the network security, along with a summary of the number of computers with issues. In addition, it also reports on outbound protocols, System Control protocols, User Access Controls, as well as an external vulnerabilities summary list.

External Vulnerability Report – A comprehensive report including security holes and warnings, informational items that can help make better network security decisions, plus a full External Scan which checks all 65,535 ports against your firewall. This is an essential item for many standard security compliance reports.

Internal Vulnerability Report – Highlights deviation from industry standards compared to outbound port and protocol accessibility, lists available wireless networks as part of a wireless security survey, and provides information on Internet content accessibility.

Each CopperState audit and assessment contains multiple reports. The information that is provided is broken down into several segments that appeal to people of all levels of technical acumen. Whether you are a systems engineer or just a business owner who just wants to things to work, the information will be presented in a way that is valuable for you. Along with receiving your full network diagnostic, you will also receive up to a 1 hour free consultation with a representative who will go through the information with you and answer any questions you may have.

CopperState Help Desk Benefits:

No “after-hours” fees – full 24/7 support
No holiday fees
No escalation fees
Flat monthly investment for all help desk needs
White label support options